Welcome to the Video Interview Help Centre

Video Interview allow you the convenience of taking the interview remotely from your own computer.

Video interviews are proctored online, in order to ensure the integrity of the interview, and also to ensure fairness for the genuine candidates who put in immense amounts of time and effort.

How to prepare for the interview

Prepare your computer

To take an video interview, you must have the following:

Machine Use of Laptop/Desktop is recommended
Operating system Windows 8 or 10, Mac OS X 10.9 Mavericks or Higher
Video & Audio

Webcam is mandatory
Good Quality Headset with Mic is mandatory
RAM 4 GB or More
Processor i3 5th Generation 2.2Ghz or equivalent/higher
Browser Only Google Chrome version 80 & above. No Beta versions.
Cookies & Popups Cookies need to be enabled
Popups need to be enabled
Internet Connection You must have a stable 1 mbps of Upload & Download speed.
Please try using Broadband. Avoid using unstable 3G/4G Networks

Check if your computer is compatible

Before you start the interview, you can check the system compatibility using this link: https://ams.hirepro.in/assessment/#/compatibility/accenture

Things to do right before the interview

Select the right surroundings

  • Make sure you are in a quiet room
  • Make sure that no one else is present in the room
  • Make sure that your phone is away and on silent mode

Ensure that your hardware is setup

  • Make sure that your laptop/desktop is connected to the power supply and/or UPS
  • Make sure that you have a stable Internet connection of 1 Mbps+. Please try to use a broadband connection. Please avoid unstable 3G/4G networks.
  • Make sure that your face is well-lit and clearly visible in the camera
  • Make sure that you are using a good quality wired headset with microphone for the interview

Ensure that your operating system is setup

  • Disable your screensaver, screen auto-lock, and display auto-sleep
  • Disable anti-virus popups, and any other system popups

Things to do during the interview

  • Please do not take breaks during the interview
  • Please make sure you are always visible in the camera throughout the interview
  • Please make sure you are not taking any external help throughout the interview

Common issues faced during the interview

I get an error saying ?Your Internet Connection is too slow?

This error occurs if you don?t have sufficient upload and download speed

  • Please try using the broadband. Please avoid using unstable 3G/4G connections.
  • If you are using a broadband, please try restarting your router and modem.
  • If you only have a 3G/4G connection, please ensure that 3G/4G signal is strong and stable.
  • If your connection is poor, please try arranging for an alternative connection

I get an error saying ?Your system is too slow"

This error occurs if your RAM or Processor speed is too slow, and/or if you have too many other applications open.

Please close all other applications, and restart your system. If you still see the error, then please upgrade to a faster machine.

RAM 4 GB or More
Processor i3 5th Generation 2.2Ghz or equivalent/higher

I get an error saying ?Browser not compatible?

This error occurs if you are not using Google Chrome version 80 & above.

Please install Google Chrome Browser version 80 & above. No beta versions allowed.

I get an error saying ?Camera/Microphone not available?

Please make sure that your Webcam & Microphone are connected properly, Also make sure that you allow access to your camera & mic as shown below.

I accidentally blocked access to my Camera and Microphone

Go to: Chrome -> Settings -> Advanced Settings -> Privacy & Security-> Site Settings ->

To re-allow access to Camera

Please delete the blocked site as shown below:

To re-allow access to Microphone

Please delete the blocked site as shown below: